SHIPPING POLICY

Last updated: 09 April 2026

Thank you for shopping with Oak & Ember. This Shipping Policy outlines how orders are processed, shipped, and delivered.

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Order Processing

All orders are processed after payment has been successfully received. Orders are confirmed via email once placed. Processing times may vary depending on product availability and order volume.

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Shipping Timeframes

Our standard delivery time is between 7–14 working days.

This timeframe allows us to carefully source selected items, conduct quality checks, and securely package orders before dispatch. Delivery times are estimates and may vary due to courier schedules, supplier availability, or unforeseen circumstances.

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Shipping Locations

Oak & Ember currently ships within South Africa. Delivery to remote or outlying areas may take slightly longer than standard delivery times.

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Shipping Costs

Shipping fees are calculated at checkout and are based on the delivery location and order size. Any applicable shipping charges will be clearly displayed before payment is completed.

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Order Tracking

Where available, tracking details will be provided once your order has been dispatched. Customers are responsible for ensuring that delivery information provided at checkout is accurate and complete.

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Delivery Delays

While we strive to meet estimated delivery times, Oak & Ember is not responsible for delays caused by third‑party couriers, incorrect address details, public holidays, or circumstances beyond our control.

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Damaged or Lost Orders

If your order arrives damaged or is lost in transit, please contact us within a reasonable time of delivery. We will work with our courier partners to resolve the issue as efficiently as possible.

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Contact Us

For shipping enquiries or assistance, please contact us at:
support@oakember.co.za

Our team will gladly assist you within the standard time.